ORDERS & DELIVERY
How long does shipping take?
We process orders within 1–2 business days. Delivery times typically range between 3–7 business days depending on your location. You will receive a tracking number once your order has been shipped.
Do you ship internationally?
Yes, we ship worldwide. Shipping times may vary depending on the destination country.
Can I track my order?
Yes. Once your order has been dispatched, you will receive a confirmation email with a tracking link to monitor your delivery.
I entered the wrong address. What should I do?
Please contact us immediately at support@[yourstore].com. If your order has not yet been shipped, we will update the address. Once shipped, we cannot guarantee changes.
RETURN & REFUNDS
What is your return policy?
You may return your item within 14 days of delivery, provided it is unused, unworn, and in its original packaging.
How do I request a return?
Please contact our support team with your order number. We will provide you with return instructions.
How long do refunds take?
Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
PAYMENTS & PROMOTIONS
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods available at checkout.
Is my payment information secure?
Yes. All transactions are encrypted and securely processed. We do not store your payment details.
Can I use more than one discount code?
Only one discount code can be applied per order unless otherwise stated.
Why is my discount code not working?
Please ensure the code is entered correctly and has not expired. Some promotions may have specific conditions or minimum purchase requirements.
PRODUCT
How do I choose the right size?
Please refer to our size guide available on each product page. If you are between sizes, we recommend sizing up for a relaxed fit.
How should I care for my items?
We recommend washing your garments inside out at 30°C and air drying to maintain quality and longevity.
Will sold-out items be restocked?
Some items may be restocked depending on demand. Follow us or subscribe to updates to stay informed.
Are your products true to size?
Yes, our products are designed to fit true to size unless otherwise stated in the product description.